Terms and Conditions

Booking Terms and Conditions

THE CONTRACT

The Contract for a short-term holiday rental will be between the Anglesey Getaways Limited (referred to as Anglesey Getaways or We”) and the
person making the booking and all members of the holiday party (referred to as “the Customer, or Your or You”) in the following booking
conditions. UK Law will govern the Contract. The contract of hire is not effective until We have processed the deposit. The contract will be subject
to these booking conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking and prior to
arrival. We must be provided with a list containing the names of all guests if requested.

We reserve the right to ask people to leave our property should they break the terms & conditions of the agreement.

1. Making and paying for your booking

being placed, dates will not be held without a deposit. Once the deposit has been paid you will receive an email confirming the booking.
The balance is payable at least 8 weeks (56 days) before arrival. If you fail to make a payment due to us in full and on time we may treat your
booking as cancelled by you

Please note: we do not except bookings that consist of Stag Parties, Hen Parties or groups of young adults either same sex or mixed
sex

2. Damage Deposit

The relevant damage deposit is payable a few days before arrival on all bookings. The damage deposit may be used for any repair and/or
replacement of the property, furnishings, fixtures, fittings, hot tub and any additional cleaning costs (anything more than our usual fixed
changeover cleaning costs).

We will aim to return the damage deposit to you within 7 days after departure following the return of keys and after the check-out inspection, less
any deductions in accordance with the conditions listed above.

If you do notice any damages or breakages on arrival please inform us as soon as possible.

3. Cancellation policy

a/ If your booking has to be cancelled by us for any reason or because our property has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or other natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, (d) nuclear, chemical or biological contamination or sonic boom; any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non-performance by our suppliers or contractors; and (i) failure of utility service, and the period of closure covers your booking.  You will be refunded in full.

Anglesey Getaways will not be liable for any damage caused by acts of God (ie: storms, floods) to guests belongings and processions.

b/ Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at our property for any reason. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, bereavements, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. 

If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellationb

c/ Cancellations must be notified to our properties by phone and email and once received in writing we will confirm the cancellation request.

d/ Our properties will apply the scale shown in the table below to bookings to determine the amount of the refund, which shall be a percentage of the total/rental cost of the holiday.

  • More than 272 days: 95% of the rental cost
  • More than 56 days: 25% of the rental cost
  • More than 28 days: 10% of the rental cost
  • No refunds within 28 days

 

*In order to ensure speedy receipt, and thereby processing, of cancellations, Anglesey Getaways recommends that the Customer sends written notification of cancellation by email requesting confirmed receipt. The effective date of cancellation is when written notification is received by Anglesey Getaways.

e/ On receipt of the cancellation, the above Charts state the amount that the Customer remains liable for at that point in time. Anglesey Getaways will then use reasonable endeavours to obtain a replacement booking. In the event that Anglesey Getaways is successful in obtaining a replacement booking, we will refund to the Customer the total amount paid by the Customer for the booking less an 5% Admin Fee and less the difference in price between the Customers’ booking and the replacement booking if one is made.

For example: A £1000 booking, fully paid, cancelled and relet for £ 900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.

f/ It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Anglesey Getaways strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies, mortality and travel delays.

4. Period of Hire

You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. (unless agreed otherwise with us) Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. 

5. Smoking

The house is a non-smoking property. Smoking is permitted outside, please use the ashtrays provided to dispose of cigarette stubs. Evidence of smoking inside the property will incur charges that will be deducted off the damage deposit.

6. Pets

Well behaved dogs are permitted, up to a maximum of 3 dogs (unless agreed with the owner). No puppies under 12 months allowed. The owner needs to be informed of any dogs that will be staying at the property at the time of booking or before your stay commences.

An extra fee of £25 per dog is charged. £15 at Cliff Apartment.

We kindly ask dogs not allowed upstairs at the property and not on the furniture without a blanket, throw or cover. Please ensure you clean up any dog foul before departure. No other pets allowed.

7. Maximum occupancy

The occupancy of the property hired must not exceed the maximum occupancy of that property, unless agreed with the owner. Please seek the permission if you do wish to have visitors to the property that are not staying there.

8. Electric car charging

Hyfryd Le and Cliff Apartment -As we do not have a designated EV charger therefore charging is strictly prohibited at both these properties. Please DO NOT plug EV’s into our plug sockets as it will invalidate our insurance. Public chargers are located on the island. Please use an app such as Zap map to find the nearest chargers.

Trefonen House– we have a 7KW EV charger installed at Trefonen House guests can use. The charger is untethered so guest will need to provide their own charging cable. You will be charged for the electric that you use. Please see digital guest book for the cost per KWH. If you do wish to use the EV charger please let us know so we can provide you with the key to access the machine. Charging via our plug sockets is strictly prohibited as it will invalidate our insurance.

9. Camping

No camping permitted within the boundary of the property including sleeping in motorhomes/campervans without prior permission of the owners.

10. Facilities

We reserve the right to close any of our facilities if we deem them to be a risk or health or safety issue. This includes the use of the hot tub during a hosepipe ban. During storms, extreme weather or windy conditions we may need to close/restrict use of  some facilities including the play area, trampoline and hot tub. Compensation will not be offered or payable if facilities are unavailable due to an act of God, ie- storms, weather conditions, drought as it is beyond our control. We are not liable for any foreseen circumstances out of our control, including but not limited too: water, power, wifi/internet.

HOT TUB- please ensure that all your party have read the rules and guidance about use of the hot tub in the digital guidebook. Please do not use the hot tub in windy condition or during a storm with lighting. Ensure each person using the tub is familiar with the opening and closing of the lid instructions.

The indoor pool at Cliff Apartment is managed by an external company and we have no responsibility over use of the pool. Please contact them book or to discuss any issues. Contact details are in the digital guidebook.

We kindly ask that the BBQ is cleaned after your use.

Children are to be supervised in the hot tub, play area and BBQ hut at all times.

No BBQ’s including disposable BBQ’s are permitted on site at Cliff Apartments

11. Fireworks, Chinese Lanterns & Drones

We have a ‘No firework, Chinese  lantern or drone Policy’ at our property as it is in a residential area. We kindly ask they aren’t set from from the beach at Trefonen House either as it upsets the neighbours.  If you do wish to set them off from the property please seek our permission.

12. CCTV

CCTV is in operation around the external of the property and the front porch and is recorded. The purpose is to protect our premises, act as a deterrent for criminals, provide evidence in the case of criminal activity and provide security of our guests’ property.

13. THIRD PARTY SUPPLIERS (chefs etc)

a/ If you wish to use the services of a third-party supplier whilst staying at one of our properties, (such as a private chef that will cook at the property),  must ask and receive written permission to do so.

b/ Anglesey Getaways would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Our properties will then seek approval from Anglesey Getaways insurers if needed to allow the third-party activity to take place.

c/ If all insurances and certification are satisfactory to Anglesey Getaways and our insurers, permission to invite these suppliers to our properties will not be unreasonably withheld.

d/ Our property does not accept liability for the activities of these third-party suppliers.

14. Access codes, keys, check-in and check-out

Access codes will be sent approximately 24 hours before arrival. Our property is self-check in, please see the digital guide book to find out where the key safes are located. Please return all keys after departure, if not a charge will be reduced from the damage deposit refunded.

Check-in is from 4pm and check-out is at 10am. (During quieter months these times may be flexible.) Please contact us if you wish to rearrange times. 

You agree that before check-out, all doors and windows are locked and keys are returned to the key rack or returned to the key safes as per check-in. All lights are off and we would appreciate it if all the  bins could be emptied. The burglar alarm needs to be activated (Most probable the house will be empty during the week in quieter months)

15. Quiet times

Our properties are located in residential areas so we ask for quiet times between the hours of 10pm and 8.00am to respected. You agree not to do anything that may be considered to cause a nuisance or annoyance to our neighbouring properties. Please ensure the noise is kept to a minimum after 11pm particularly whilst outside. Being respectful to our neighbourhood we ask that the outdoor facilities aren’t used after 11pm and guests vacate indoors.

16. Lost property

Any lost property found at the property will be stored for 4 weeks. If it isn’t claimed after 4 weeks it will be disposed of. If you do want a left item to be posted to you there is a £10 postage fee plus postage and packaging costs.

17. Your obligations

You agree to keep and leave the property, facilities- hot tub, BBQ, BBQ hut, play area, gardens and the furnishings, including items such as kitchen equipment, crockery and glasses in clean and good condition. You agree that any furniture moved during your stay will be moved back to the original place, with care, before check out.

You agree not to cause any damage to walls, doors, windows or any other part of the property and take care when putting up or removing any decorations including banners, balloons and signs.

 You agree to take all necessary steps to safe guard the house and your personal property which includes ensuring doors and windows are locked whilst out of the house and we recommend that the burglar alarm is activated, where fitted.

18. Our Liability

Anglesey Getaways shall not be liable for any losses which are not a foreseeable consequence of us breaking these booking conditions.

19. Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that you let us know as soon as possible so that remedial action can be taken if necessary and we can try to resolve it.

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